Refund Policy
All purchases in Quill & Cradle, including the Quill & Cradle Plus subscription, are billed by Apple through your App Store account. Because Apple processes the payment, refunds are issued by Apple under its own policies. We are unable to issue refunds directly.
Requesting a refund
- Go to reportaproblem.apple.com and sign in with the Apple Account you used to purchase.
- Choose "Request a refund," pick the reason, then select the Quill & Cradle purchase.
- Apple typically responds within 24 to 48 hours. Approval is at Apple's discretion.
Cancelling your subscription
You can cancel Quill & Cradle Plus at any time from your Apple account settings (App Store → your profile → Subscriptions, or Settings → your name → Subscriptions on iPhone). Cancelling stops the next renewal and you keep access until the end of the period you already paid for. Deleting the App does not cancel a subscription.
Billing questions
If a charge looks wrong or you need help finding a purchase, write to elson@thebytequill.com and we'll help you sort it out, even though the refund itself has to go through Apple.